All of us at Hotcakes Commerce love merchants. We know that if you don't have the ability to manage an order in real-time when your customers need help, then you can't provide the level of service needed to make a first-time customer a life-time customer.
Rich Order Management
For those merchants that capture payments when the order is ready to be shipped, the management tools in Hotcakes Commerce will be a sigh of relief. By default, an order will not chart your customers’ credit cards until you process payments for an order. That gives you the ability to partially ship and pay an order, and modify an order before it gets processed. You can also issue credits, refunds, and modify an order before it gets paid and ships right from the administration interface. Everything about the order is able to be edited before it processes, allowing you to manage your business in real-time.
Like the order management, Hotcakes Commerce’s shipping management enables merchants and support teams to handle the real needs of a customer when they happen. Manage tracking information, record multiple order shipments with a single click, and record partial shipments on orders.
Customer management allows you to mark users as tax exempt and add them to pricing groups. You can also save notes that are private or that are shown to your customers on their account pages.
Quickly Filter Orders for your Work
We know that your job is demanding, so we have identified a number of quick actions that merchants need to take in order to get to the most often used tasks quickly. With one click, you can load all orders ready for payment, ready for shipment, and all other order statuses available. Beyond the basics, you can filter your orders more granularly using status, date range, keyword, customer and keywords that include user, phone, and credit card.
Get to know the areas of your e-commerce website that need growth and those that are driving your bottom line with the sales reports. Built-in reports include daily/weekly/monthly/quarterly/yearly sales, daily transaction report, and sales by product. You can also drill into the affiliate-related sales to manage your partners.
Drop Ship from Unlimited Vendors
With Hotcakes Commerce’s drop-ship capabilities, you can communicate with your drop-ship vendors automatically. Our solution is smart enough to calculate shipping based upon the vendor’s shipping location and notify the vendor through email that the order items are ready to ship.